Refund and Returns Policy

Refund & Returns Policy

Our Refund Guarantee

We believe in the quality of our products and want our customers to purchase with confidence.

If you use our product according to the recommended instructions and the product does not provide the expected result, you may be eligible for a 100% refund of the product purchase price, subject to the conditions mentioned below.

No delivery charge will be deducted from the eligible refund amount.

1. Eligibility for Refund

To request a refund, the following conditions must be met:

• The product must have been purchased directly from our website or through our authorized sales channel.
• The product must have been used according to the recommended instructions.
• The customer must provide the required order information or proof of purchase.
• The refund request must be submitted within the applicable refund period.
• Our support team may request reasonable information regarding product usage before approving the refund.

2. 100% Money-Back Guarantee

If the product has been used properly according to the recommended instructions and the expected result is not achieved, the customer may request a 100% refund of the product price.

Once the refund request is reviewed and approved, the eligible amount will be returned to the customer.

We will not deduct the delivery charge from an approved refund.

3. How to Request a Refund

To request a refund, please contact our Customer Support and provide:

• Customer name
• Order ID or phone number used for the order
• Product name
• Reason for requesting a refund
• Any additional information requested by our support team

Our team will review the request and inform you about the next steps.

4. Refund Processing

After approval, the refund will be processed through the applicable payment method.

The time required to receive the refund may vary depending on the payment method and financial service provider.

5. Return of Product

Depending on the product and the nature of the refund request, we may or may not require the product to be returned.

If a return is required, our Customer Support team will provide the necessary instructions.

Customers should not send products to any address without first contacting our Customer Support.

6. Non-Eligible Refund Requests

A refund may not be approved if:

• The product was not used according to the recommended instructions.
• The product was misused or intentionally damaged.
• False or incomplete information was provided.
• The product was purchased from an unauthorized seller.
• The refund request does not meet the applicable refund conditions.
• The customer fails to provide the information reasonably required to verify the claim.

7. Important Notice

Results may vary from person to person depending on individual circumstances, product usage, and other factors.

The refund guarantee applies only when the conditions of this policy are fulfilled. It does not guarantee a specific result for every customer.

8. Customer Support

For refund, return, exchange, or order-related assistance, please contact us:

Head Office: Rampur Bazar, Ranisankail, Thakurgaon, Bangladesh
Hotline: 01340362447

We are committed to providing a fair and transparent shopping experience for our customers.